Refund Policy

1. Eligibility for Refunds
To qualify for a refund, your request must meet all the following conditions:
The refund is requested within 30 calendar days of the delivery date (we use the logistics provider’s delivery confirmation to verify this timeline).
The item is returned in its original, unused state: No signs of wear, damage, or alteration (e.g., no stains, scratches, or removed tags/labels).
All original packaging, accessories, and documentation (e.g., dust bags, instruction manuals, warranty cards) are included with the return.
You provide valid proof of purchase, such as your order confirmation email, receipt, or 8-digit order number linked to your tangpujiang.top account.
Non-Refundable Items
The following items are not eligible for refunds under any circumstances:
Custom or personalized products (e.g., engraved jewelry, made-to-measure apparel, or items with custom prints/logos).
Opened or used personal care, beauty, or hygiene products (due to health and safety regulations).
Perishable goods (e.g., food, flowers, plants) that have expired, spoiled, or been opened.
Sale, clearance, or final-sale items (clearly marked as “Non-Refundable” on the product page at the time of purchase).
Digital products (e.g., downloadable guides, e-tickets) once accessed or downloaded.
2. How to Request a Refund
Follow these steps to initiate a refund—missing information may delay your request:
Submit Your Request: Email us at Dalee710014@outlook.com with the following details:
Your full name and the email address used to place the order.
Your 8-digit order number (found in your order confirmation email or account dashboard).
The name and SKU of the item(s) you want refunded.
A brief explanation of the refund reason (e.g., “item arrived with a broken part,” “ordered the wrong size,” “product doesn’t match the website description”).
For defective/damaged items: Attach 2–3 clear photos showing the issue (e.g., a tear in fabric, malfunctioning component) and the original packaging (to confirm damage occurred during transit).
Receive Approval & Return Guidelines: We’ll review your request within 2 business days. If approved:
We’ll send a confirmation email with a unique Return Authorization (RA) Number—this number is mandatory for processing, so write it clearly on the outer package of your return.
We’ll also include our return shipping address and tips to avoid transit damage (e.g., using bubble wrap for fragile items, avoiding loose packaging).
Ship the Item Back: Send the eligible item via a trackable shipping method (e.g., USPS with delivery confirmation, UPS). Keep the tracking number for your records—we are not responsible for lost, untracked, or damaged returns.
3. Refund Scenarios & Coverage
Scenario 1: Our Error (Defective, Damaged, or Incorrect Item)
If you receive an item that is defective, damaged in transit, or not the product you ordered (e.g., wrong size, color, or model):
We cover 100% of return shipping costs—send us a copy of your shipping receipt via email, and we’ll reimburse you to your original payment method within 3 business days.
You’ll receive a full refund (including the original shipping fee you paid for the order) once we inspect and confirm the issue.
Scenario 2: Change of Mind or Customer Error
If you request a refund due to a change of mind, or if you ordered the wrong size/color (and our product description/sizing guide was accurate):
You are responsible for all return shipping costs—we do not reimburse these fees.
We’ll issue a refund for the item’s purchase price only (original shipping fees are non-refundable).
4. Refund Processing Timeline
Inspection Period: After we receive your returned item, we’ll inspect it within 3–5 business days to confirm it meets eligibility criteria.
Refund Issuance: If approved, the refund will be processed to your original payment method (e.g., credit card, PayPal) within 1–2 business days of inspection.
Bank Processing Time: Most banks and credit card companies take 5–7 additional business days to reflect the refund in your account. If the refund doesn’t appear after this window, contact your financial institution first—delays often occur on their end.
5. Refund Rejections
Your refund request may be rejected if:
The item is not in original condition (e.g., worn, washed, or missing tags/accessories).
The RA Number is missing from the return package.
The request is submitted after the 30-day window.
The item is on our non-refundable list (see Section 1).
If rejected, we’ll email you with a clear reason and offer two options:
We can ship the item back to you (you’ll need to cover the return shipping cost).
We can dispose of the item (with your written consent).
6. International Refund Notes
For international returns:
You are responsible for all customs duties, taxes, or import fees incurred when sending the item back—these cannot be refunded.
Return transit times may take 2–4 weeks (due to longer shipping routes and customs processing), so submit your refund request early to stay within the 30-day window.
If you have questions about refunds, email us at Dalee710014@outlook.com—we’ll respond to all inquiries within 2 business days.